Refund & Cancellation

Thirty days to change your mind on an unopened item. Two years of warranty on every battery. If something arrives damaged, do not charge it, call us.

Cancelling an order

If it has not shipped, tell us and we cancel with a full refund. If it has already gone out it becomes a return once it reaches you.

Changing your mind

Thirty days from the day it arrives, for anything unopened and in its original packaging. Email us first and we send return instructions and the address.

Return postage on a change of mind is paid by you. For a cable that is a few dollars. For a power station it is forty dollars or more because batteries travel by ground as dangerous goods, so ask us for the figure before committing to send one back.

Something you have already used

A power bank or charger that has been used can still come back within thirty days if it is clean, undamaged and complete with its cables and box. What we cannot take back is anything dropped, opened, modified, water damaged or charged from a source that was not the one supplied.

Damaged on arrival

Missing parts

If a cable, plug or lead is missing from a kit, tell us which one and we post it out the same day at no cost. There is no time limit on this.

Warranty

Every product with a battery in it carries a two year warranty. Every cable, charger and solar panel carries one year. Within that period, if it fails in normal use we repair it, replace it or refund it, and we pay the postage both ways.

Normal battery ageing is not a fault. Power banks lose capacity gradually and are expected to hold about eighty percent of their original capacity after 500 full cycles. If one drops well below that inside two years, that is a fault and we will replace it.

What the warranty does not cover

• Physical damage, including drops, crushing and water
• Opening the case or replacing cells yourself
• Charging from a damaged or uncertified charger
• Leaving a battery in a hot car or in direct sun for long periods
• Normal gradual capacity loss within the range described above

A battery that swells or overheats

Stop using it, stop charging it, and call us. We replace it regardless of how old it is, because a swollen cell is a safety issue and we would rather have it back than have it in your house. Do not put it in a bin, do not post it to us, and do not put it in normal household recycling. We arrange a proper collection.

How refunds are paid

Refunds go to the card or account you paid with, processed within two working days of the return arriving and being checked. Your bank then takes three to five working days, sometimes up to ten.

On a change of mind return we refund the price of the goods. Original shipping is not refunded unless the return is because of a fault or a mistake we made.

Multi packs and wholesale

Unopened packs can come back in full within thirty days. We cannot take back part of a pack, because the pack price depends on the quantity. Individual faulty units inside a pack are replaced under warranty as normal.